Jerry greatly enjoys speaking to many types of audiences. He has a gift for delivering relevant content in a manner that is engaging, informative and customized for each audience. He approaches each engagement with serious preparation, specific message points, and a keen focus on connecting with the audience.
The New Leadership Mandate
During the Next Generation Customer Experience Summit, presented by GDS International, Jerry addressed over 150 executive delegates as the Keynote Speaker in Miami, FL. His message was well received as a refreshing perspective of how to succeed in today's marketplace. Supported with extensive global demographic projections, macro-economic data, and consumer trends he clearly developed the call for leadership action by all marketers. With so much uncertainty in today's world, there is one absolute certainty which creates a strategic Leadership Mandate. Now is the time for CEOs and executive committees to shift from a pure cost-cutting, head count reduction obsession to a growth agenda of creating a uniquely Branded Customer Experience. No longer can executives ignore gaps in their customer experience with the convergence of mobile technology and social media. "Consumers," previously "targeted" by brands, have evolved into people who are empowered to establish and lead the conversation that will shape how successful brands will be perceived in the market. Ultimately, executive committee discussions must begin with substantial, honest dialogue about the quality of the customer experience, not the next move by the European Central Bank, and organizations that allocate resources toward a Branded Customer Experience will be the winners.
Speaking allows Jerry to share his global experience in consumer branding, strategic planning, customer value creation, people development, collaboration, turn-around situations, and many more topics with organizations that may face similar challenges. Frequently, he returns for encore presentations due to his ability to resonate with people in a genuine and authentic manner.
With over 100 public speeches in the past few years these are a few examples:
- NG Customer Experience
- Pepperdine University, Distinguished Speaker Series
- Price Waterhouse Cooper (PwC) Partner and Director National Conference
- Argyle Executive Forum, Leadership in Retail and Consumer Forum
- Global Commerce Initiative
- Sodexo Healthcare Leadership Conference
- GSU Executive Leadership Forum
- University of Pennsylvania, Wharton Business School
- CEO Conference
- Network of Executive Women National Conference
- University of Georgia, Terry School Leadership Speaker Series
- Consumer Goods Forum, Future Leaders Program